נמצאו עבורך 6 משרות מתאימות
בקטגוריה Tier 3/4
Escalation Engineer
מס' משרה: 202333

גוש דן

A High Tech company that provides cloud and storage services is looking for an Escalation Engineer.
As part of the job. You will Interfaces with Support teams, Engineering and external customers to resolve business and technical issues, both proactively and reactively, on all products and services

דרישות:

 
• At least 3 years’ experience as an escalation Engineer with customer facing experience- a must!
• Solid knowledge and experience in storage (NFS, NAS) / Cloud (AWS and Azure)/ Networking environments
• Experience with SMB protocol (SAMBA is an advantage)
• Solid understanding of Windows, Linux and Mac OS (a CCNA certificate in hand- an advantage)
• Experience with software testing, scripts and running SQL queries for debugging (Postgres- an advantage)
• Excellent English level, both speaking and writing
• Ability to work in a high-pressure environment
• Ability to work with several interfaces in parallel
• Excellent analytical and problem solving skills with a strong sense of customer commitment

איזור: גוש דן

תחום: מערכות מידע IT

Network support Engineer
מס' משרה: 202336

גוש דן

A. cloud and storage services company is lookimg for a Network  Support Engineer! 
his is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems. 

דרישות:

 
3+ years of technical support experience
1+ years experience with SQL and database administration
Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
Linux admin skills and troubleshooting ability- A must
Good Windows (including servers), Mac – An advantage
Experience with storage systems – An advantage
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English-Fluent (verbal and written)

איזור: גוש דן

תחום: מערכות מידע IT

Service Operations Engineer- 1049
מס' משרה: 202282

גוש דן

An On-line Gaming company is looking for Service Operations Engineer to join ther dynamic Technical Operation Group
Responsibilities:
• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations

דרישות:

• Strong understanding of web and web-related technologies and Client/Server applications – Must
• 1-3 years' experience in manual web testing or 3rd/4th level support position – An advantage.
• Bachelor's degree in Computer Science / Software Engineering (or similar) 
• Experience with Web debugging tools – An advantage
• Previous experience in SQL
• 24/7 availability in case of critical issues (on call duty)
• Strong troubleshooting and problem solving skills
• Excellent verbal and written communication skills in English
 

איזור: גוש דן

תחום: מערכות מידע IT

Escalation Manager-Tier 4
מס' משרה: 202086

גוש דן

A leading company that develops information security platform is looking for an Escalation Manager-Tier 4.
.
In this role, you will work as part of the customer-facing escalation management team 
and provide highest technical support (T4- including Code) to the company customers.

דרישות:

Vast experience managing and scaling development teams and R&D teams.
Experience with B2B products, continuous delivery, and customer-experience design.
Ability to manage, track, identify risks and challenges ahead of time, and oversee technical coordination in a matrix environment.
Fluent English, verbal and written.
Education in Computer Science/Exact Science.

איזור: גוש דן

תחום: מערכות מידע IT

Tier 3 Technical Support
מס' משרה: 202031

גוש דן

We are looking for a tier 3 technical support engineer

דרישות:

.1-2years experience in providing technical support in a Web environment- MUST
Basic proficiency in Linux in order to find and read server logs- MUST
Comfortable querying MYSQL databases- MUST
Experience utilizing debugging tools to analyze problems and identify solutions- MUST
High level of written and spoken English – MUST
Troubleshoot issues with HTML, CSS, JavaScript – Advantage
Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions
Technical ability and curiosity to learn
 

איזור: גוש דן

תחום: מערכות מידע IT


גוש דן

A company that Produces technological solutions is looking for a Professional Services Engineer- Tier 3!

• B.S. in Computer Science/ Software engineering
• Fluent English (writing and speaking) 
• Out of the box thinker, creative problem solver
• Excellent communication and organizational skills
• Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
• Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
• Install, demo and report back on installations of software (bugs/improvements).
• Create reproducible test cases,
• Report and submit product defects in the bug tracking system
• Lead the successful implementations of company solutions through channel partners.

דרישות:

• 2+ years’ experience in implementation and customer facing activities in an international environment
• Experience with Databases (MS-SQL) and Web Servers
• Experience in installations, configurations & maintenance of Operating Systems
• Familiar with network software diagnostic tools, such as Wireshark and fiddler
• Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
• Enterprising, takes initiative and personal responsibility
• 1+ years' experience in C#, ASP.NET , JavaScript, Java
• Background in developing HTML5, JQuery, Web Services – advantage
• Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores.
• Knowledge of APIs and web services terminology.
• Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers  in high stress and/ or ambiguous situations

איזור: גוש דן

תחום: מערכות מידע IT

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