נמצאו עבורך 13 משרות מתאימות
בקטגוריה Tier 3/4

גוש דן

Research and report issues found on the production environments (High Priority Issues)
Provide Tier 3/4 services for support center and third-party integrators
Monitor, and be responsible for the progress of all issues/bugs reported
Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
Prioritize daily missions/tickets and manage critical escalations

דרישות:

Strong understanding of web and web-related technologies and Client/Server applications – Must
2+ years' experience in manual web testing or 3rd/4th level support position –Must
Proven knowledge working with Windows environments
Previous experience in SQL – Must
Bachelor's degree in Computer Science / Software Engineering (or similar)
Experience with Web debugging tools – An advantage
24/7 availability in case of critical issues (on call duty)
Demonstrated experience in a high-pressure environment
Excellent project management skills and ability to manage multiple projects simultaneously
Strong troubleshooting and problem solving skills
Excellent verbal and written communication skills in English
Service Oriented and good communication and interpersonal skills
Team player
Knowledge with the following tools: Jira, TFS, Splunk, New Relic.
Hard working, responsible, meticulous, detail-oriented, independent 

איזור: גוש דן

תחום: מערכות מידע IT


חיפה והקריות

The technical support specialist will provide professional level technical support to B2B customers on a specific system, infrastructure and software remotely via email, phone and remote desktop access.
Preforming in depth troubleshooting and diagnosis in order to resolve complex technical issues and incidents related both to software, hardware or communication protocols.
Identifying customer’s needs and providing immediate assistance and step by step guidance in a professional and user-friendly manner, as well as presenting possible and creative solutions for every customer query.
Prioritizing and managing several technical issues and tasks at a time, track and report solution deliverables using appropriate tools.
Prepare for and supports new products within the technical area.
Work on customer support related projects as assigned.

דרישות:

Highly proficient in verbal and written English
Experience in Tier 2/3 technical support
A high degree of technical expertise (education or work experience)
Quarrying Microsoft SQL
Troubleshooting PC hardware and OS experience – advantage
Demonstrated understanding of concepts such as TCP/IP, DNS, DHCP, FIREWALL
Experience in B2B customer support – advantage

איזור: חיפה והקריות

תחום: מערכות מידע IT

Service Engineer
מס' משרה: 202638

השרון

לתמיכת Tier 4 במערכתenterprise מורכבת בתחום הרפואי:

דרישות:

רמת שירותיות גבוהה, נסיון מעשי מוכח בעבודה בתחום השירות במשך 3 שנים.
ניסיון בעבודה עםOracle .וכתיבת שאילתות SQL ברמה גבוהה
ידע בפיתוח סקריפטים בשפות PERL/PYTHON – חובה.
ידע ברמת System במערכות הפעלה Windows  – ניסיון מעשי מוכח במשך 3 שנים לפחות
ידע בתקשורת, פרוטוקול TCPIP, נסיון בעבודה מול: Load Balancing  חומרתי ואפליקטיבי, Fire wall, היכרות עם נתבים של Cisco ו – 3Com.
ידע במערכות Storage – יתרון.
*השכלה אקדמאית בתחום המחשבים/מדעים מדויקים/בוגר ממר"מ*

איזור: השרון

תחום: מערכות מידע IT

technical support (Tier 3)
מס' משרה: 202620

גוש דן

A leading cloud security company is looking for technical support (Tier 3)!
This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.

דרישות:

3+ years of technical support (in Tier 3 level) experience
1+ years of experience with SQL and database administration
Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
Good Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A must
Experience with storage systems – An advantage
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English-Fluent (verbal and written)

איזור: גוש דן

תחום: מערכות מידע IT


השרון

A leading cybersecurity company is looking for a Technical Support Engineer - Tier III!
Responsibilities:
Support the company's products on customers systems remotely
Escalating technical issues to R&D and working with them to achieve a resolution
Mentor Tier 1-2 Support Engineers. consult on their cases and assist with escalation issues
Independently troubleshoot and resolve complex issues related to the customer's environment by analyzing product & systemic issues - Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc.
Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature

דרישות:

At least 2 years of experience as System administrator / Technical support (2nd / 3rd tier) or similar
Proven customer communication skills, work with partners and customers
Ability to manage escalations by driving actions within Tier3 and Engineering on one hand and provide timely and clear statuses to the organization
A proficiency in communication and presentation, both written and verbal (in English)
Good knowledge in three or more of the following areas:
Microsoft environments (AD, Exchange, Windows servers, SharePoint etc)
Networking (TCP / IP, routing, firewalls, related troubleshooting tools)
Databases (MSSQL preferred)
Web servers and applications
Storage Devices (NetApp, EMC)
Knowledge on VMWare/vSphere
Knowledge in one or more of the following programing languages:
XML, HTML, PowerShell, Bash

איזור: השרון

תחום: מערכות מידע IT

Tier 3 Support Engineer
מס' משרה: 202450

השפלה

A leading global I solutions company is looking for a Tier 3 Support Engineer!

דרישות:

• 5+ .years experience in providing technical support to global customers using SAAS platform and Cloud infrastructure, assisting with integration and product related queries automation controls.
• Must have in-depth knowledge of various Microsoft Windows and Linux Operating systems, MS and MySQL database, LAN/WAN Networking and IT Network Operations experience.
• Must have Knowledge of internet protocols, JavaScript, NodeJS, Python, HTML & CSS.
• Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
• Ability to logically troubleshoot software issues to determine the root cause and present suggested workarounds and solutions.
•Must speak fluent English
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

איזור: השפלה

תחום: מערכות מידע IT


גוש דן

Escalation Engineer / Tier-IV Engineer - CORE

דרישות:

B.Sc. in computer science or equivalent from known university.
At least 2 years' experience in developing core C/C++ windows applications.
Customer support experience / Tier-IV
Experience with windows internals (Win API).
Familiar with STL.
יתרון:
Knowledge in DB/SQL..
Knowledge in UNIX programming and systems.
Knowledge in UNIX/Win kernels.
Knowledge in Networking/Security.
Any knowledge in Directory services (i.e. AD, LDAP, NIS).
Knowledge in .NET.

איזור: גוש דן

תחום: מערכות מידע IT


גוש דן

A leading software security company is looking for a Escalation Engineer / Tier- IV Engineer!
The team extract and analyze huge amount of data from the latest IT technologies available today. This position will investigate customer issues with products and provide timely resolution while coordinating with support and development teams.

דרישות:

At least 3 years of hands-on (full stack) experience with strong Backend experience, working with multi-threaded environment and on large scale using C#, .NET.
Developing using Microsoft SQL, T-SQL
Strong troubleshooting skills
Great interpersonal skills.
Customer support experience
Fast technology adaptation
Independently driven, proactive, accountable, reliable, team player
Additional Skills:
The following additional skills are nice to have:
Experience in Angular, NodeJS, TypeScript
Develop reporting infrastructure and reports using Microsoft Reporting Services
Experience with windows internals (Win API)
Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
Solid understanding of data structures, design patterns, and algorithms
Experience with large-scale software project

איזור: גוש דן

תחום: מערכות מידע IT

Escalation Engineer
מס' משרה: 202333

גוש דן

A High Tech company that provides cloud and storage services is looking for an Escalation Engineer.
As part of the job. You will Interfaces with Support teams, Engineering and external customers to resolve business and technical issues, both proactively and reactively, on all products and services

דרישות:

 
• At least 3 years’ experience as an escalation Engineer with customer facing experience- a must!
• Solid knowledge and experience in storage (NFS, NAS) / Cloud (AWS and Azure)/ Networking environments
• Experience with SMB protocol (SAMBA is an advantage)
• Solid understanding of Windows, Linux and Mac OS (a CCNA certificate in hand- an advantage)
• Experience with software testing, scripts and running SQL queries for debugging (Postgres- an advantage)
• Excellent English level, both speaking and writing
• Ability to work in a high-pressure environment
• Ability to work with several interfaces in parallel
• Excellent analytical and problem solving skills with a strong sense of customer commitment

איזור: גוש דן

תחום: מערכות מידע IT

Network support Engineer
מס' משרה: 202336

גוש דן

A. cloud and storage services company is lookimg for a Network  Support Engineer! 
his is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems. 

דרישות:

 
3+ years of technical support experience
1+ years experience with SQL and database administration
Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
Linux admin skills and troubleshooting ability- A must
Good Windows (including servers), Mac – An advantage
Experience with storage systems – An advantage
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English-Fluent (verbal and written)

איזור: גוש דן

תחום: מערכות מידע IT

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