A company that Produces technological solutions is looking for a Professional Services Engineer- Tier 3!
• B.S. in Computer Science/ Software engineering
• Fluent English (writing and speaking)
• Out of the box thinker, creative problem solver
• Excellent communication and organizational skills
• Provide technical assistance support in analyzing, diagnosing, replicating and troubles hooting customers reported issues to resolution.
• Communicate technically complex remedies, solutions or workarounds in a clear and concise manner.
• Install, demo and report back on installations of software (bugs/improvements).
• Create reproducible test cases,
• Report and submit product defects in the bug tracking system
• Lead the successful implementations of company solutions through channel partners.
• 2+ years’ experience in implementation and customer facing activities in an international environment
• Experience with Databases (MS-SQL) and Web Servers
• Experience in installations, configurations & maintenance of Operating Systems
• Familiar with network software diagnostic tools, such as Wireshark and fiddler
• Background in networking technologies (HTTP, DNS, SSL, TCP, UDP) and network components
• Enterprising, takes initiative and personal responsibility
• Background in developing HTML5, JQuery, Web Services – advantage
• Experience at applications development and customizations (Java script at least) including uploading application to iOS and Android stores.
• Knowledge of APIs and web services terminology
• Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations
תחום: מערכות מידע IT