A leading global I solutions company is looking for a Tier 3 Support Engineer!
• 5+ years experience in providing technical support to global customers using SAAS platform and Cloud infrastructure, assisting with integration and product related queries automation controls.
• Must have in-depth knowledge of various Microsoft Windows and Linux Operating systems, MS and MySQL database, LAN/WAN Networking and IT Network Operations experience.
• Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
• Ability to logically troubleshoot software issues to determine the root cause and present suggested workarounds and solutions.
•Must speak fluent English
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
תחום: מערכות מידע IT