Tier 2 Technical Support Specialist

מס' משרה: 202258

גוש דן

A leading international broker technology vendor located in haifa is seeking an experienced support representative.
Responsibilities:
• The Technical Support Specialist – Tier 2 will provide professional level technical support to B2B customers on a System, Server and Infrastructure Environment levels remotely via email, phone and remote desktop access 24/6.
• Performing in-depth troubleshooting and diagnosis in order to resolve complex technical issues and incidents.

דרישות:

• Highly proficient in verbal and written English.
• Proven experience of over 2 years in customer support.
• A high degree of technical expertise (education or work experience).
• Availability to work on shifts.
• Experience in B2B customer support – advantage.
• Experience in Tier 2/3 technical support or junior QA – advantage.

איזור: גוש דן

תחום: מערכות מידע IT

 

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