We are looking for an experienced Customer Support Manager to manage our small team of Service Representatives!
- Native English speaker- Must!
- Strong phone skills, including active listening skills.
- Excellent written communications skills.
- A natural tendency to be detail-oriented and accurate.
- Similar experience working for online/gaming companies- advantage.
- A minimum of 2 years of successful experience in managing a team of customer service reps, preferably.
- Ability to successfully meet team goals and objectives.
- Ability to inspire team members to outstanding performance, including by setting an example himself.
- Excellent attendance, punctuality, and reliability, and the ability to inspire the same in team members.
- Familiarity with CRM systems, Word, Excel.
- Ability to multi-task, prioritize and manage time effectively.
תחום: מערכות מידע IT