Technical Account Manager

מס' משרה: 203450

גוש דן

תחום: IT , devops , system

מקצועות: technical support, Tier 1-4

A leader in the cyber security space is looking for an exceptional Technical Account Manager who will be responsible for supporting their customers in the EMAE & APAC regions on daily basis.
Duties and Responsibilities:
Contribute to our renewals business by making sure customers are highly satisfied with the company's product and service, working on a daily basis with the Customer Success team.
On-board new customer accounts and ensure successful Implementation of new Deception deployments.
Schedule and manage remote and onsite meetings with customers, account managers and partners to ensure customer satisfaction.
Identify upsell/cross-sell opportunities and collaborate with the relevant sales account managers.
Be the customer champion and pull resources from Support/Product or Executive Management to ensure customers are successful.
Monitor partner deployments, direct deployments, create SOW, plan and design the deployment according to customer needs.
Perform Tier 3 Support when required, initiate proactive remote system health checks and on-site professional services & Support activities when needed.
Perform proactive system health checks. perform training sessions for new features. perform remote upgrade to environment with each new version release.
Document and track all meetings with customers and activities in Salesforce and act according to triggered Customer Success processes.
Constantly strategize, conceive and execute internal processes to improve the TAM organization.
Create technical articles, sharing knowledge with the Services team and improve the knowledgebase.
Ability to make customer a private or public reference. Identify successful case study prospects and secure customer approvals to publish.
Deployment preparation calls with customer team and partners.
Requirements and Qualifications:
Fluent in English (both speaking and writing)
3-6 years’ experience as Technical Account Manager, Senior PS engineer or Customer Success Engineer or equivalent position
Linux &VMWARE working experience a must.
Networking experience and understanding of network topology a must.
Hands-on previous technical experience in Cybersecurity, software or networking. Client-facing experience and troubleshooting skills.
Excellent Interpersonal, written and verbal skills. excellent phone manners.
B.S./Cyber Security certifications or equivalent education background highly desirable.

איזור: גוש דן


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