Service Operations Engineer- 1049

מס' משרה: 202282

גוש דן

An On-line Gaming company is looking for Service Operations Engineer to join ther dynamic Technical Operation Group
Responsibilities:
• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations

דרישות:

• Strong understanding of web and web-related technologies and Client/Server applications – Must
• 1-3 years' experience in manual web testing or 3rd/4th level support position – An advantage.
• Bachelor's degree in Computer Science / Software Engineering (or similar) 
• Experience with Web debugging tools – An advantage
• Previous experience in SQL
• 24/7 availability in case of critical issues (on call duty)
• Strong troubleshooting and problem solving skills
• Excellent verbal and written communication skills in English
 

איזור: גוש דן

תחום: מערכות מידע IT

 

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