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כותרת IT Services Helpdesk - System Admin Technician
מס' משרה 200185
תפקיד IT Services Helpdesk - System Admin Technician
תיאור
לחברה מעולה ברעננה דרוש/ה IT Services Helpdesk
דרישות חובה
Requirements

Bachelor’s degree in Computer Science or equivalent.
3-5 years of IT Service / Help Desk / R&D Support experience.
MCSA or equivalent - Advantage.
Experience with R&D support.
Knowledge of at least 2 of the following common IS technologies: networking, DNS, Anti-virus, Anti-spam, Office 365, SMTP, asset management, IP Telephony and VPNs.
Knowledge of both Windows 7 and 10.
Knowledge of deploying and configuration of Window server operating systems like 2008, 2008 R2, 2012, 2012 R2 – Advantage.
Good knowledge and experience (Admin/support/install)with one or more of the following storage products: Dell, Nimble(HP), Netapp,HP, IBM.
Experience as admin / tech support / virtualization technologies
such as VMWARE or HYPERV.
Ability to quickly analyze problems, recommend fixes, and resolve issues, then communicate those issues and resolution with staff, clients and senior leadership.
Prior experience utilizing a ticket tracking system.
Familiar with Active Directory and group policy management.
Have scripting capabilities in at least 1 of the following: PowerShell, VB – Advantage.
Team Player, Communicate effectively in a team oriented environment
Ability to manage multiple priorities and be flexible
Ability to deliver excellent customer service and work collaboratively with others.
Strong organizational skills and attention to detail with the ability to manage priorities.
Must have outstanding oral and written communication (Both English and Hebrew) and customer service skills.
Able to motivate and direct staff members and subordinates.
Able to effectively prioritize and execute tasks in ahigh-pressure environment.
יתרון
Responsibilities

Make sure all technical issues raised by Qognify employees are diagnosed and resolved in a timely manner and the resolutions are communicated with the effected individuals.
Provides technical support on standard software applications in Windows systems, hardware and network issues for Qognify employees and business partners.
Deploy and Configure Windows server operating systems.
Deploy and manage VMware resources.
Provide second level support for Office 365 applications including SharePoint and OneDrive.
Provide advanced support for video conferencing, enterprise phone system, projectors and other audio visual technologies
Receive requests from internal users via phone, walk-up, email, and online ticketing system.
Document the issue, request and/orquestion into the ticketing system.
Perform tasks related to On Site Training, monthly patching and software deployment.
Authoring and maintaining documentation for the helpdesk to ensure helpdesk procedures are being followed by all technicians.
דרג מנוסה
איזור מרכז מורחב
תחום רשתות ותשתיות סיסטם.

* המשרה פונה לנשים וגברים כאחד.
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