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cps - Job Details

כותרת Customer Success Manager
מס' משרה 199542
תפקיד Customer Success Manager
A Leading company is looking for Customer Success Manager
דרישות חובה
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, reference generation, and satisfaction.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Work with customers to establish critical goals, and aid the customer in achieving their goals to secure the relationship and account renewals.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Manage account escalations.
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Working knowledge of computing technology. Basic understanding for interaction with customers.
Previous Security industry experience or demonstrated understanding of cyber security and terminology.
Proven ability to drive continuous value of our product(s).
Familiarity working with enterprise clients.
Impeccable written and verbal communication skills.
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multitasking environment and can adjust priorities on-the-fly.
דרג מנוסה
איזור מרכז מורחב
תחום שיווק ומכירות.

* המשרה פונה לנשים וגברים כאחד.
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